Frequently asked questions.

Primary care can manage an uncomplicated concussion. Go Clinic is built around the full guideline pathway from day one: objective assessment (VNG, the Rivermead questionnaire, vestibular-ocular screening), early active rehabilitation, and a coordinated team if symptoms persist or a neck or back injury is involved. Every case starts with the right specialist — neurology or PM&R — and both may co-manage so medications, therapies and return-to-activity decisions stay in one plan.

Either, depending on your case. PM&R (Physical Medicine & Rehabilitation) physicians, also called physiatrists, specialize in restoring function after injury — coordinating rehabilitation across therapy disciplines. After intake, our care team routes you based on your presenting symptoms, history, and any prior imaging or records. Headache-forward or seizure-risk pictures typically start with neurology; multi-domain, rehabilitation-heavy pictures typically start with PM&R. Both physicians co-manage from there, so you get the full team regardless of entry point.

As soon as you can. Early evaluation documents your baseline symptoms and puts a plan in place for the first days: the guidelines advise a brief rest of 24–48 hours, then a gradual return to activity, and the Amsterdam consensus supports prescribed aerobic exercise, kept below the level that worsens symptoms, from 2–10 days after injury. If you're more than a few weeks out and still symptomatic, it's not too late — the ONF and Amsterdam guidance recommends specialized, team-based assessment when symptoms last beyond about a month.

Your intake is a live video visit with a board-certified physician or licensed therapist. Using a standardized protocol, the specialist performs a thorough examination and delivers therapy, all of which are possible via video and guided self-examination instructions. Findings are then reviewed with your care team, and a personalized treatment plan is created. Telehealth versions of the concussion exam — vestibular, eye-movement, neck and exertion testing — have been adapted and tested against in-person exams. A few tests, such as formal balance and VNG testing, are done in person; your care team arranges them near you when your case calls for it.

VRT is a physical-therapy protocol specific to the vestibular system — the part of your inner ear and brain that manages balance and spatial orientation. If you experience dizziness, vertigo, motion sensitivity, or visual discomfort after a head injury, your intake VNG and vestibular-ocular screening will tell us whether VRT is indicated.

We treat PCS with the same coordinated model but with individualized emphasis based on the domains that are driving symptoms: cognitive (neuropsychology + cognitive rehab), vestibular (VRT), mood (psychiatry + counseling), or autonomic (graded exertion therapy). The care plan is adjusted visit-by-visit, not on a fixed timeline.

Often the same injury that causes a concussion — a crash, a fall, a hit in a game — also injures the neck or low back, either causing additional neurologic injury (a "pinched nerve") or painful non-neurologic, whiplash-type pain. Our spine care covers cervical and lumbar evaluation, imaging coordination, physical therapy, interventional pain management referrals when indicated, and integrated rehabilitation alongside concussion recovery.

Our care draws on the Living Concussion Guideline for adults (the successor to the Ontario Neurotrauma Foundation guideline), the VA/DoD Clinical Practice Guideline for the Management and Rehabilitation of Post-Acute Mild Traumatic Brain Injury (2021), and the Amsterdam 2022 consensus statement on concussion in sport. They advise a brief rest followed by a gradual return to activity and treatment matched to your symptoms, and the ONF and Amsterdam guidance recommends specialized, team-based assessment when symptoms last beyond about a month. What each guideline recommends

We see patients entirely on a self-pay/lien basis. We do not accept commercial or government insurance plans.

No. Go Clinic's telehealth services are not for medical emergencies. If you're experiencing worsening or severe headache, repeated vomiting, seizure, slurred speech, weakness or numbness, unusual drowsiness or confusion, or any loss of consciousness after a head injury, call 911 or go to your nearest emergency room immediately.